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How We Handle Your Information

We collect what we need to run your account, process bKash, Nagad and Rocket deposits, and keep your login secure. This policy explains what we gather, how we use it, and who can see it.

Account data protectionPayment transaction recordsDevice and login trackingSupport message historyCookie and session data
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3333bat How We Handle Your Information
PRIVACY CONTACT

How to Reach Us About Your Data

If you want to see what we have on file, update something incorrect, or delete your account, reach out through any of these channels. We respond to data requests within a few business days, depending on the complexity of what you need.

Live Chat Open the chat bubble in your account dashboard or on the homepage. Our team can pull your data summary, explain what we store, answer questions about cookies or device tracking, and walk you through account closure if that is what…
Email Support Send your request to our support address from the email linked to your account. Include your registered mobile number and a brief note about what you need — data export, correction, or deletion — and we will follow up with…
Account Settings Log in and go to your profile page. You can update your mobile number, change your password, review recent login locations, and see a summary of recent bKash, Nagad or Rocket deposits.
DATA PRACTICES

How We Protect and Manage Your Information

We encrypt wallet transactions, lock sessions after inactivity, scan device fingerprints to catch account sharing, and store support messages in a system only accessible to our team. Here is what that looks like in practice.

Transaction Security

Every bKash, Nagad and Rocket deposit goes through an encrypted channel. We log the wallet transaction ID, amount, timestamp and status. Payment processors see only what they need to complete the transfer; we do not share your full transaction history with game providers or third-party analytics.

Session and Cookie Management

We use cookies to keep you logged in, remember your language choice, and track which pages you visit. Session cookies expire when you close the browser; persistent cookies stay until you clear them. You can disable cookies in your browser, but that will log you out and reset your preferences each visit.

Account Access Control

We track your IP address, device type, operating system and login time. If we see a login from a new device or an unusual location, we may ask for an OTP sent to your registered mobile. You can review recent login history in your account settings and force-logout all sessions except the current one.

Data Retention and Deletion

We keep your account data as long as you use the platform, plus a retention window after closure that depends on local regulations and payment-processor requirements. To request account deletion, contact support. We will close the account, anonymize gameplay logs, and delete personal details within the timeframe our compliance policy allows.

Privacy Policy FAQ

We collect your mobile number, wallet account name for bKash, Nagad or Rocket verification, device type, IP address, and any identity documents you upload during verification. This data helps us prevent duplicate accounts and comply with payment-processor requirements.

Payment processors see the wallet ID and transaction amount needed to complete your deposit or withdrawal. Game providers see stake amounts and session duration but not your wallet details. We do not sell transaction data to advertisers or third-party marketers.

We retain account records for a compliance period that depends on local regulations and payment-processor contracts. Typically this is one to three years after closure. Gameplay logs are anonymized, and personal details like mobile number and wallet ID are deleted at the end of that window.

Yes. Contact support through live chat or email and request a data export. We will send you a file with your account details, transaction history, login records, and any support messages. Processing usually takes a few business days.

We use session cookies to keep you logged in, persistent cookies to remember language and layout preferences, and analytics cookies to track page visits. You can disable cookies in your browser settings, but that will log you out and reset preferences each time you visit.

Contact support and request account deletion. We will close your account, zero your balance if any funds remain, anonymize gameplay logs, and delete personal information within the retention period required by our compliance policy. Confirm your registered mobile number when you submit the request.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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